Privacy Policy
Last updated: January 7, 2025
1. Introduction
At Arkscape, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our collaboration platform for architecture and engineering teams.
By using Arkscape, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our service.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide:
- Account Information: Name, email address, username, and password when you create an account
- Organization Information: Company name, organization settings, and team structure
- Profile Information: Profile picture, bio, and other optional details
- Payment Information: Billing details processed securely by Stripe (we do not store your full card number)
- Content: Tasks, cards, posts, comments, and files you create within the platform
Information Collected Automatically
When you use Arkscape, we automatically collect:
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, pages viewed, and referring URLs
- Usage Information: Features used, actions taken, and interaction patterns
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our service
- Process transactions and send related information
- Send service-related communications (updates, security alerts, support messages)
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. How We Share Your Information
We may share your information in these circumstances:
Within Your Organization
If you are part of an organization on Arkscape, your profile information and content may be visible to other members of your organization as intended by the platform's functionality.
Service Providers
We share information with third-party service providers who help us operate our platform:
- Stripe: Payment processing
- DigitalOcean: Cloud hosting and data storage
- Cloudflare: Content delivery and security
- Sentry: Error monitoring and application stability
- Better Stack: System monitoring and logging
These providers process data on our behalf and are obligated to protect your information.
Legal Requirements
We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Arkscape, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Retention
We retain your information for as long as necessary to provide our service and fulfill the purposes described in this policy:
- Active Accounts: Data is retained while your account is active
- Deleted Accounts: When you delete your account, we retain your data for 30 days in case you change your mind, after which it is permanently deleted from active systems
- Backups: Backup copies may persist for up to 90 days for disaster recovery purposes
- Payment Records: Retained for 7 years as required by law for tax and accounting purposes
- Server Logs: Retained for up to 90 days for security and debugging
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit using HTTPS/TLS
- Secure cloud infrastructure with industry-standard protections
- Access controls and authentication mechanisms
- Regular security monitoring and updates
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from non-essential communications
To exercise these rights, please contact us at [email protected].
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. These countries may have different data protection laws than your country of residence.
By using Arkscape, you consent to the transfer of your information to these countries. We take steps to ensure your data receives appropriate protection wherever it is processed.
9. Additional Rights for EU Users
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.
10. Additional Rights for California Users
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it is used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
11. Children's Privacy
Arkscape is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you via email.
Your continued use of Arkscape after changes become effective constitutes acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]